Terms & Conditions / Reservation Agreement
1. *Cancellation Policy and Charges:*
After confirming a booking, a non-refundable charge of 4% will be levied in the event of any cancellation. This charge is intended to cover the processing fee associated with credit card transactions.
2. *Late Cancellations:*
Customers who choose to cancel their reservation within 12 hours of the scheduled pick-up time will be subject to a charge equivalent to the full amount of the Total Fare. This policy is in place to account for the logistical preparations that have been made on our end.
3. *Flight Cancellations and Credit Usage:*
In the event of a flight cancellation, customers are provided with the option to utilize the credited amount for rebooking their ride at a later time. This credit ensures that unforeseen flight disruptions do not lead to financial loss on your end.
4. *No-Show Reservations:*
In situations where a reserved service is marked as a “No-Show,” the booking will be treated as null, and any refund request in such cases will not be considered eligible. This policy is designed to maintain fairness for both our customers and our operational schedule.
**Early Pick-up and Late Night Fee Schedule:**
– **Tier 4 (2:00 AM – 4:15 AM):** $100
– **Tier 3 (4:15 AM – 4:50 AM):** $30
– **Tier 2 (4:51 AM – 5:40 AM):** $20
– **Tier 5 (5:41 AM – 7:00 AM):** $10
– **Tier 1 (9:30 PM – 10:30 PM):** $10
– **Tier 2 (10:31 PM – 11:30 PM):** $20
– **Tier 3 (11:31 PM – 1:00 AM):** $30
These charges have been established to reflect the operational considerations during these time frames. Please feel free to contact our customer support for any inquiries or clarifications. We appreciate your understanding as we provide transparent and professional service.
Please note that by proceeding with your reservation, you acknowledge and agree to abide by the terms outlined above, including the specific conditions related to late-night charges. These terms are in place to ensure the integrity of our services and to provide a transparent framework for managing reservations and cancellations.
For any queries or concerns regarding these terms and conditions, please don’t hesitate to contact our customer support team. Your understanding and compliance with these policies are greatly appreciated.